Privacy Policy

1. Introduction

Bridgent Care Ltd. ("Bridgent Care", "we", "our", or "us") is dedicated to safeguarding your personal privacy and maintaining strict confidentiality over health-related and personal care inquiries. This Privacy Policy details how we collect, process, store, and protect information when you visit our website (https://www.bridgentcare.com) or use our home healthcare coordination platform.

2. Information We Collect

We only collect information necessary to deliver quality, vetted healthcare and home caregiving services:

• Personal Identifiers: Name, phone number, email address, physical location, and billing details.
• Care Requirements: Specific medical or daily-living assistance needs (e.g. elderly care, palliative care, post-operative support, disability assistance).
• Caregiver Credentials: Professional medical certifications, licensing records, government background verifications, and professional references.
• Usage & Technical Data: Browser type, operating system, and anonymous platform interaction telemetry.

3. How We Use Your Information

• To match families with certified, thoroughly vetted caregivers tailored to patient requirements.
• To schedule, coordinate, and supervise personalized home care delivery.
• To process secure payments and issue official healthcare invoices.
• To verify professional credentials and maintain high regulatory safety standards.
• To provide customer support and service updates via WhatsApp, SMS, or email.

4. Third-Party Integrations & Social Media APIs

Bridgent Care integrates with approved third-party developer platforms (including the Pinterest Developer API, Meta Graph API for Facebook/Instagram, TikTok Content Posting API, and LinkedIn Developer API) solely to publish educational healthcare resources, public wellness guides, and caregiver career opportunities on behalf of Bridgent Care.

• Security & Storage: All OAuth tokens and API access credentials provided by platform administrators are encrypted at rest using industry-standard AES-256-GCM encryption.
• Data Boundaries: We strictly do not sell, scrape, harvest, or aggregate user profile data from third-party social platforms. API access is confined to authorized, user-initiated publishing.

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. Information is only shared under the following conditions:

• With Your Matched Caregiver: Basic contact details and care instructions necessary to deliver in-home support.
• Trusted Service Providers: Regulated payment processors (e.g., Paystack/M-Pesa) and secure cloud hosting infrastructure operating under strict data processing agreements.
• Legal Requirements: When compelled by applicable healthcare regulations or law enforcement orders.

6. Your Rights & Data Deletion Instructions

Under international and Kenyan data protection regulations, you retain full rights over your personal data:

• Access & Correction: You may request a copy of all personal records we hold about you or request corrections to inaccurate records.
• Data Deletion: You have the right to request the complete erasure of your profile, inquiry history, and personal information.
• Revoking Third-Party Permissions: You can disconnect and revoke social media API tokens directly from your Pinterest, Meta, or Google account settings at any time.

To request immediate data deletion, email our Data Privacy Officer at [email protected]. Deletion requests are fulfilled within 48 business hours.

7. Contact Information